For a return of a GEN3 Bike - Please Register the bike and Contact GEN3 to facilitate the return. the GEN Bike return Policy is:
GEN3 offers free returns of new electric bicycles and kick scooters within fifteen (15) days of delivery to the consumer. To be eligible to return of these items within this period, the following conditions apply:
- The Product must have less than 15 miles (24 km) on the odometer, if applicable;
- The Product must be free from wear and tear, scratches, dents, dirt, dust, odor, or any other signs of use;
- The Product must be returned in its entirety, with all parts and accessories included, in its original packaging; and
- Prior authorization and a returned merchandise authorization (RMA) number must be received from GEN3 Customer Service (per the instructions below) prior to shipping back the Product.
For Certified Pre-Owned products, customers may still return the product within fifteen (15) days for credit of the original purchase price, less the original shipping cost of USD $99 plus tax. The customer is also responsible for all costs related to returning the product to GEN3, including any costs for packaging and shipment of the goods. The conditions for return are the same as noted above for new GEN3 Products.
Return & Refund Policy of Amped-Adventure.com
If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item Amped Adventure will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Amped Adventure will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.